Copy of Client Services

CUSTOMER SERVICE


SHIPPING & DELIVERY

All in-stock product orders are shipped SAME DAY* via:

    Canada:
    • Purolator
    • Fedex 2 Day
    • Fedex Overnight**
      USA:
      • UPS Ground (4-5 business days)
      • FedEx 2 Day - Guaranteed Service
      • FedEx Overnight - Guaranteed Service

           

          International Orders: Please contact us via telephone: 001.905.250.9642


              High Volume Orders: Shipped via Air Cargo or Sea Cargo anywhere in the world.
                  For more information - please contact our AGT Headquarters at 1.877.248.8641 or info@ambientglowtechnology.com

                     

                    * If order is received MON-FRI before 2pm EST.

                    ** For Fedex Overnight - please call 1.877.248.8641 BEFORE 2PM EST.


                    PRIVACY & SECURITY

                    We take your privacy and the security of our transactions seriously. That is why we use Shopify to process our orders. For additional information on how we handle privacy online, view our Privacy Policy.


                    RETURNS & REPLACEMENTS

                    We always try our best to satisfy all our clients. In the unlikely event that a customer chooses to return any AGT product, IT MUST BE WITHIN THE FIRST 30 DAYS OF THE DATE OF RECEIPT. ANY purchase over 30 days will not be accepted. Product returns will ONLY be accepted by our Shipping & Receiving Department if accompanied by a prior issued RMA# (Return Materials Authorization). Any product that is returned in unsaleable condition will be discarded and no refund for said product will be issued. Product that is accepted by our staff as saleable will be subject to a 30% re-stocking fee. For any claims please call 1-877-248-8641 to start the process. You'll need to quote your order number so have that available at the time of your call.


                    ORDERING

                    You can order online as our "Guest" which will create an account for you at the time of purchasing one or more of our products. From that time on you can use your account to save time. We accept, Visa and Mastercard and AMEX. Wire Transfers are preferred for any large/custom orders.

                              All orders outside North America can ONLY be purchased via:

                          Tel.: 011.905.250.9642  OR email: info@ambientglowtechnology.com


                    PAYMENT, PRICING & PROMOTIONS

                    All prices are in USD$. Terms are subject to change at any time. To stay up to date and take advantage of other special promotions we have throughout the year, we recommend you subscribe to our AGT GLOWSTER Newsletter.


                    VIEWING ORDERS

                    You can view your past and pending order by logging into your account. If you have any question. feel free to call or email at anytime.


                    UPDATING ACCOUNT INFORMATION

                    Should your contact, billing or shipping information change, you can update your information by logging into your account with us.